September 11, 2004
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McDonald's franchisees in Cape Girardeau, Mo., Brainerd, Minn., and Norwood, Mass., recently began outsourcing their drive-thru order-taking to a call center in Colorado Springs, Colo.
Thus, a Big Mac order shouted into a microphone in Missouri gets typed into a computer in Colorado (and a digital photograph of the customer's car is taken in order to reduce errors) and then clicked back to the originating restaurant's kitchen, which has the order ready in less time (30 seconds less, on average, with fewer errors) than the average McDonald's takes.
-News of the Weird
Comments (2)
That's the weirdest thing I've ever heard.
oooh i just love it! our mcdonalds prolly takes much longer than that
did you know if you call a number for help with welfare in texas you get someone in India? sad right?
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